What Happens When Your Bells Jingle Over Christmas? Prepare Your Phone System for the Holidays!

Is your business all set for Christmas? The run up to Christmas and the New Year can be especially hectic. Besides the inevitable last-minute rush on work that needs to be completed by Christmas Eve, you’ll have cards to mail out, rotas to sort, clients to entertain – and the office party to organise.

But there’s one other thing that needs to be a priority on your list of pre-Christmas tasks – preparing your phone system so it’s ready for the holidays.

Whether you plan to shut down for the whole holiday period, or just for a few days, you’ll want to make sure that while your office is closed, incoming calls are dealt with professionally, key messages are communicated effectively and, where necessary, customers are redirected.

 

3 Steps to Christmas

  • Configure your redirect settings

    Once you have your holiday cover and hours confirmed, configure your system settings, re-routing any key numbers to the appropriate individual or hunt group, so that important customers aren’t left hanging.
  • Re-record your on-hold message

    Re-record your auto-attendant or voicemail message to give callers a seasonal greeting, and to let them know your opening hours and the service levels you’re providing over the holidays.
  • Clear inboxes

    Take a moment to make sure voicemail inboxes are clear so there’s no danger of them filling up. With some systems, capacity is shared across all users, so you can get the whole team involved.
     

DRC Phone System Customers

If you’re a DRC customer with a Vodafone One Net, Horizon or Unify phone system, and you’d like to make changes to your system for the Christmas period, we can take care of things for you.

Just email details of any changes you require to our Support team at support@drc.ltd before Friday 8th December 2017. Unfortunately, if your request is received after this date we can’t guarantee completion prior to the Christmas break.

This Year, Make Your Christmas Message Extra Special!

This year, instead of doing your own voice-over – or press-ganging one of your staff into doing it for you, why not let DRC create a bespoke, studio-quality recording using a professional voice-over artist and seasonal music? We have voice-over artists and Christmas music to suit every kind of business. To hear samples, go to www.mohsamples.com now!

 

All you need to do is to get your script to us before Friday  8th December 2017, and we’ll take care of everything for you.

 

DRC Christmas & New Year Opening Hours

Please note that we will be closing for the Christmas break at 5:30 pm on Friday 22nd December 2017 and will re-open at 9:00 am on Tuesday 2nd January 2018.

Posted by & filed under Business Communications, Business Continuity.

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