It’s a polite enquiry you hear whenever you visit your favourite fast food outlet: “Would you like fries with that?”.
Is your business all set for Christmas?
The run up to Christmas and the New Year can be especially hectic. Besides the inevitable last-minute rush on work that needs to be completed by Christmas Eve, you’ll have cards to mail out, rotas to sort, clients to entertain – and the office party to organise.
For any business, the implications of failing to anticipate an event that disrupts communications can be huge. How much could missing even just one call cost your business?
It’s being called the next industrial revolution… the Internet of Things (IoT) makes it possible for everyday objects to be connected via the internet, enabling them to communicate and exchange data with each other.
What kind of on hold experience do callers get when they phone your business? What do they hear while they’re waiting in a queue, or being transferred between departments?
The best and most cost-effective way to generate new business has always been through referrals – doing such a good job for a customer that they’ll recommend your services or products to someone they know. When a lead comes to you this way, the groundwork’s already been done, your chances of converting it into a sale are much higher, and best of all it cost you nothing – apart from the investment you made in your original customer.
Change is a constant in the life-cycle of any business, especially in the early years when resources have to be constantly adjusted to keep pace with growth. Nowhere is the need for flexibility more critical than in the area of communications, where predicting future requirements is difficult, and adopting the wrong technology can waste time, money, and even limit potential.
How does your business plan to handle the holiday period?
Unified Communications (UC) is a term you’re likely to have heard mentioned a lot lately. Put simply, it means enabling people to work more efficiently and effectively by integrating different communication tools.
Few things in life come without some sort of health warning attached to them, and technology like smartphones, tablets and PCs are no exception. You’ll be aware that constantly playing loud music through your headphones or crossing a road while texting can damage your health, you might even know about ‘selfie elbow’ and that an addiction to taking pictures of yourself can lead to facial wrinkles – but have you heard of techneck?