For any business, the implications of failing to anticipate an event that disrupts communications can be huge. How much could missing even just one call cost your business?
Whatever brand of smartphone you have in your pocket, there’s a good chance it’s from the same manufacturer as the last one you owned – and probably the one before that too.
In the mid-1990’s, a certain telecoms company ran an ad campaign with the strapline, “It’s good to talk”… the intervening decades have seen huge leaps forward in communications technology, but this statement remains as true as it ever did.
It’s being called the next industrial revolution… the Internet of Things (IoT) makes it possible for everyday objects to be connected via the internet, enabling them to communicate and exchange data with each other.
Are you still using Microsoft Office 2007 in your business? If you are, you need to start making plans to upgrade your environment very soon.
By bringing mobile telephony and mobile computing together in a single, pocket-size device, the smartphone has revolutionised the way we work and play in the space of just 20 years.
What kind of on hold experience do callers get when they phone your business? What do they hear while they’re waiting in a queue, or being transferred between departments?
In less than a year, the new *General Data Protection Regulations (GDPR) will come into effect and after 25th May 2018, any organisations failing to comply with the new legislation can be fined up to 4% of their annual global turnover – or a maximum of €20 Million for the most serious infringements.
Has your business fully embraced the concept of mobile working.
There’s no question that adopting a culture of mobile working makes an organisation more agile and efficient; inevitably though, encouraging staff to use their smart devices wherever they need to raises concerns around security and the safeguarding of company data.
The best and most cost-effective way to generate new business has always been through referrals – doing such a good job for a customer that they’ll recommend your services or products to someone they know. When a lead comes to you this way, the groundwork’s already been done, your chances of converting it into a sale are much higher, and best of all it cost you nothing – apart from the investment you made in your original customer.